(0:03) Hey there, welcome back to the channel. Hiring a cleaning service can be an absolute game (0:08) changer. More time, less stress, and a cleaner home without lifting a finger.
Come on here. (0:14) But here’s the thing, not all cleaning companies are created equal. From hitting fees to poor (0:20) service and even safety concerns, choosing the wrong provider can be a headache.
Yikes. (0:25) So today, I’m sharing 10 essential questions you need to ask before hiring a cleaning company. (0:30) To avoid scams and make sure you’re bringing the right people in your beloved home.
Let’s jump (0:36) right in. Question number one, what cleaning products and equipment do you use? First, (0:43) ask what products they use and why it matters. Do they bring eco-friendly, non-toxic supplies? (0:50) That’s crucial if you got kids, pets, or even allergies.
I mean, if you have pets and kids (0:56) and they’re using toxic chemicals on your floor and your kid or pet is all over the floor, (1:00) which they will be, then those toxins are entering their hands, pores, and their blood system. Now, (1:07) we don’t want that. So always check first.
And what about equipment? Look for companies that (1:12) have HEPA vacuums and professional tools. Not just a mop and a bucket from the dollar store. (1:18) Now, why are HEPA vacuums very important? Well, if it’s not HEPA, it’s probably just (1:23) recirculating dust around everywhere.
So if you have allergies, this could even aggravate the (1:29) problems. So always make sure they have a HEPA vacuum. Also ask, do they bring their own supplies (1:34) or are you expected to provide them yourself? Just make sure.
Question number two, what guarantees (1:40) do you offer for client satisfaction? A good company stands behind their work. Do they offer (1:47) a satisfaction guarantee? What happens if you’re unhappy? I mean, this is very critical. What are (1:52) going to do if you’re unhappy? What are their standards, right? Are they going to come back (1:57) and fix their mess? Are they going to refund you? What’s going on here, right? Some companies even (2:02) go above and beyond like Rucci Cleaning, which literally hires a competitor if you’re not (2:08) satisfied.
Now that’s a company that puts your happiness first, right? Anyways, how do they (2:14) handle feedback and complaints? A structured process shows that they care about getting it (2:20) right. Always ask, what is their grievance process? Do they have policies in place? What’s (2:26) going on here? Let’s get to the bottom of this. Number three, are your employees properly screened (2:31) and trained? Yikes, this is a critical one.
You’re inviting strangers into your home. (2:37) Seriously. Ask about background checks, references, and training.
You want people who know (2:42) how to clean properly and respect your space. Also find out if they use employees or subcontractors. (2:49) This is very important stuff right here.
Subcontractors may not meet the same standards (2:54) or have the same accountability or integrity as an employee. We know this from experience. (2:59) Number four, do you work alone or with a team? There’s a big difference between an (3:04) independent cleaner and a company with a team.
Individuals may be cheaper, but if they cancel, (3:12) you’re stuck. Nobody wants that. Teams are more reliable, trained, and often faster.
The whole (3:18) reason we hire cleaning companies is because we don’t have time, right? And if something goes (3:22) wrong, a company gives you someone to call. The peace of mind is worth the extra few bucks. (3:28) Number five, are you insured and bonded? This is a non-negotiable and by law, they need to be as (3:35) well.
If something gets damaged or someone gets injured, you need to know you’re covered and (3:40) you’re not going to cover it, right? So ask for proof of insurance and bonding. Do their websites (3:46) state this? A legit company won’t hesitate to show you. We won’t.
We definitely will not. (3:51) Number six, how do you charge for services? Now, this is a tricky question. Hourly or flat rate? (3:57) Are there extra charges for deep cleaning, pet hair, or inside appliances? Get clear on how (4:04) they price things, what’s included, and what could cost more.
Our CSRs at Ruchi are highly trained, (4:11) so they ask all the prerequisite questions in order to find out what type of cleaning you need (4:17) so that there is no surprise when time of cleaning happens. So be proactive and ask up front. (4:24) Number seven, what’s included in your service? Not all basic cleans are created equal.
Some (4:30) companies skip high touch surfaces or only dust visible areas. It just depends on the cleaning (4:35) packages, I guess. At Ruchi, we have our standard house cleaning, which we clean everything (4:41) thoroughly in the kitchen and the bathrooms, but the baseboards, window blinds, we’re just going (4:45) to dust.
We’re not going to totally degrease it. This would involve a deep cleaning services (4:49) or a special request, hence why we ask all the preliminary questions. Also ask for a checklist (4:55) of what they do and whether they customize services to your needs.
This is very important. (4:59) Number eight, how will you access my home? This is an imperative question. If you won’t be home (5:07) during the cleaning, you’ll need a safe, agreed upon method of entry.
Do they use lock boxes, (5:13) key drop-offs, security codes? Let’s get this all communicated so there’s no discrepancies. Nobody (5:19) likes to wait outside a house as well. This is occurring cost for the cleaners.
Also, will the (5:25) same team always come? That consistency matters for trust and efficiency. Don’t forget that. (5:30) Number nine, what should I do with my pets? Oh boy, everybody has a pet, right? Got a dog or (5:36) a curious cat? Ask how they handle pets.
Some cleaners are fine with animal roaming. Others (5:42) may ask for them to be secured. A quick conversation avoids stress for your pets and (5:47) the cleaners and the company and everyone.
Number 10, can you provide references or reviews? This (5:54) is a big one. If they can’t back up their work with real reviews or happy customers, run. At (6:00) Ruchi, we have over a thousand reviews on our website spread from Yelp, Google, our other Google (6:05) pages.
Make sure to check Google, Yelp, and ask for references. Look for patterns, both good and bad, (6:12) and feedback, right? Bonus, red flags to watch out for. Here we go.
Unclear pricing, yikes. (6:19) No insurance, run. Cash only deals, no, no, no.
Rushed jobs or missed spots, and also poor (6:28) communication. These are all red flags, and if you experience any of these, just go to the next (6:32) company. So here are our closing thoughts.
Choosing the right cleaning service can save you time, (6:40) stress, and even money, but only if you ask the right questions first. So before you book anyone, (6:45) run through this checklist. A trustworthy company will welcome these questions and answer (6:51) confidently.
And if you’re in the Denver area, definitely check out Ruchi Cleaning. All this (6:56) info, products, pricing, guarantees, it’s already listed clearly on our website. So thank you for (7:02) your time, and see you on the next one, and hopefully you hire the right company.
Good luck.
