Privacy Policy - Roochii Cleaning

Privacy Policy for Roochii Cleaning LLC

Roochii Cleaning LLC (“we,” “our,” or “us”) operates as a professional cleaning service in Denver, CO. This Privacy Policy explains how we collect, use, and protect personal information you provide through forms on our website or other communication channels. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect personal information when you request a quote, book services, or communicate with us, including:

• Name

• Email address

• Physical address

• Phone number

This information is submitted manually by clients through forms or other means.

Important Note About SMS and the Online Quote Request Form

Submitting your phone number through our online quote request form does not enroll you in SMS messages. Text messages are only sent after you explicitly opt in, and only after a service agreement/contract is signed for services to be rendered.

How We Use Your Information

We use your information to:

• Provide accurate quotes for our cleaning services.

• Communicate with you about scheduling, service details, and customer support when you become a customer.

If you submit your information only to request a quote, we do not use your email or phone number for marketing purposes.

Sharing of Personal Information

We do not share your personal data with third parties for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

SMS/Text Messaging (Contract Opt-In Only)

Roochii Cleaning LLC sends text messages only to customers who have:

1. Signed a service agreement/contract for cleaning services to be rendered, and

2. Explicitly opted in to SMS messaging as part of that agreement.

Submitting your phone number through our online quote request form is used to prepare and deliver your quote and does not enroll you in SMS messages.

If you opt in after signing a contract, we may send text messages related to your cleaning services, such as:

• Appointment confirmations

• Arrival updates

• Scheduling changes

• Post-service feedback/review requests

Message frequency varies. Message and data rates may apply.

Opt-Out: Reply STOP at any time to unsubscribe. After you opt out, you may receive one final confirmation message, and then we will stop sending text messages.

Help: Reply HELP for help, or contact us using the information in the Contact Us section below.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Use of Cookies and Tracking Pixels

We use cookies, tracking pixels, and similar tools provided by Google Ads for the following purposes:

• Personalizing ads based on your prior interactions with our website

• Measuring ad performance and effectiveness

• Improving user experience and website functionality

• Showing targeted ads based on behavior or preferences

These technologies allow us and third-party vendors (including Google) to display ads across Google’s advertising networks, including Google Search and YouTube. Google and its partners may serve ads to you on other websites based on your interactions with our website.

Data collected for remarketing is not directly shared with third-party advertisers, but is used by Google Ads to show personalized ads across Google’s network.

Remarketing and Interest-Based Ads

We use Google Ads remarketing to display relevant ads across Google’s advertising networks. This means Google and its partners may display ads on Google Search, YouTube, and other websites based on your previous interactions with our website.

Opt-Out Options (Ads and Analytics)

You can opt out of personalized ads and tracking in the following ways:

• Opt out of personalized Google Ads by visiting Google Ad Settings: https://adssettings.google.com/authenticated

• Use the Network Advertising Initiative opt-out page: http://www.networkadvertising.org/choices/

• Opt out of Google Analytics by installing the browser add-on: https://tools.google.com/dlpage/gaoptout

Data Retention

We retain your personal data for the duration of your service with Roochii Cleaning LLC. After service is complete, your data may be securely stored, and you may request deletion at any time.

Your Rights

You have the right to:

• Access the information we hold about you

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to certain processing of your data

To exercise these rights, please contact us using the information in the Contact Us section below.

Data Security

We store personal data on encrypted CRM servers and take reasonable steps to protect it from unauthorized access or disclosure. However, no method of transmission or storage is 100% secure. Transmission of information over the internet involves inherent risks, and we cannot guarantee absolute security.

Compliance with Relevant Laws

We comply with applicable data protection laws, including the GDPR and the CCPA, where applicable. For residents of the EU or California, we follow additional consent requirements, particularly regarding cookies and tracking technologies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. We recommend reviewing this page periodically.

Google Privacy Policy

For more information about how Google collects and uses data, please refer to Google’s Privacy Policy: https://policies.google.com/privacy

Contact Us

If you have questions, concerns, or requests regarding your personal data, please contact us through our webform.

SMS Terms (Roochii Cleaning LLC)

These SMS Terms apply only to customers who have signed a service agreement/contract for cleaning services to be rendered and who have explicitly opted in to receive text messages from Roochii Cleaning LLC.

Program Description

If you opt in, we may send text messages related to your cleaning services, such as appointment confirmations, arrival updates, scheduling changes, and post-service feedback/review requests.

Opt-In

You opt in during the contract signing process by providing explicit consent to receive SMS messages.

Opt-Out

Reply STOP at any time to unsubscribe. After opting out, you may receive one confirmation message and then no further messages will be sent.

Help

Reply HELP for help or contact us through the contact information on our website.

Message Frequency

Message frequency varies.

Fees

Message and data rates may apply.