Terms of Service - Roochii Cleaning

Terms of Service for Roochii Cleaning LLC

Effective Date: Feb 4th, 2026

These Terms of Service (“Terms”) govern your use of roochiicleaning.com (the “Website”) and any services provided by Roochii Cleaning LLC (“Roochii Cleaning,” “we,” “our,” or “us”). By using our Website, requesting a quote, signing a service agreement, or using our services, you agree to these Terms.

1. About Roochii Cleaning LLC
   Roochii Cleaning LLC is a professional cleaning service operating in Denver, Colorado and surrounding areas.

2. Using Our Website and Requesting a Quote
   You may request a quote through our Website or other channels. When you submit information (including your phone number) through our online quote request form, you understand that:

• the purpose is to prepare and deliver a quote and communicate about your request, and

• submitting your phone number through the online quote request form does not enroll you in SMS messages.

3. Quotes, Estimates, and Scope of Work
   Quotes may be provided as estimates based on the information you supply. Final pricing and scope may change if the home/business conditions differ from what was described, if the size/condition is materially different, or if additional services are requested.

Cleaning services are performed according to the scope agreed in writing (quote, invoice description, checklist, and/or service agreement).

4. Service Agreement/Contract
   If you choose to move forward, we will provide an official service agreement/contract. Services are scheduled and performed only according to the terms in that signed agreement and these Terms. If there is a conflict between the signed service agreement and these Terms, the signed service agreement controls for that specific job.

5. Scheduling, Access, and Safety
   To perform services, you agree to provide safe and timely access to the premises at the scheduled time, including:

• entry instructions (lockbox, door code, key, doorman access, etc.)

• pets secured as needed for safety

• a safe working environment free from hazards (biohazards, aggressive animals, unsafe floors, active construction areas, etc.)

We may refuse or stop service if conditions are unsafe, if access is not available, or if the environment presents health/safety risks.

6. Payments, Billing, and Fees
   Payment terms (timing, method, deposits, and any fees) are described in your quote and/or signed service agreement.

• If services are billed hourly, the quoted amount may be an estimate based on an average.

• If services are flat-rate, the rate applies only to the agreed scope.

7. Cancellations and Rescheduling
   Cancellation and rescheduling terms are set in your signed service agreement/contract. If your contract does not specify, we may apply a reasonable cancellation/rescheduling fee for late changes or no-access situations.

8. Satisfaction, Quality Concerns, and Claims Window
   If you have a concern about service quality or a potential issue, you must notify us within the timeframe stated in your signed service agreement.
   If your agreement does not specify a timeframe, notify us within 24 hours of service completion. After that window, we may be unable to investigate or resolve issues because conditions may have changed.

9. Damage, Wear-and-Tear Items, and Pre-Existing Conditions
   We take care to work responsibly and train our team, but cleaning involves contact with surfaces and items that may be fragile, worn, or improperly installed.

You agree to inform us in advance about:

• delicate, unstable, or high-value items

• surfaces with special care requirements

• areas/items you do not want touched

We are not responsible for normal wear-and-tear or pre-existing damage. If something is damaged and you report it within the claim window, we will review and determine a reasonable resolution consistent with your agreement (for example, repair or replacement where appropriate).

10. Customer Responsibilities
    You agree that information you provide is accurate (address, contact details, scope details, and special instructions). You agree to:

• secure valuables, cash, and sensitive documents

• provide clear instructions for alarms, locks, and access

• disclose known hazards, pests, or unsafe conditions

11. Website Content and Acceptable Use
    The Website and its content are owned by Roochii Cleaning LLC or licensed to us. You agree not to misuse the Website, attempt unauthorized access, introduce malicious code, or interfere with site operations.

12. Communications and SMS/Text Messaging Terms (Contract Opt-In Only)
    A. Contract-only SMS opt-in
    Roochii Cleaning sends text messages only to customers who:

1. have signed a service agreement/contract for services to be rendered, and

2. have explicitly opted in to SMS messaging as part of that agreement.

Submitting your phone number through our online quote request form does not enroll you in SMS messages.

B. Program description (types of messages)
If you opt in, texts may include:

• appointment confirmations and reminders

• arrival updates and scheduling changes

• service updates related to your scheduled cleanings

• post-service feedback/review requests

C. Message frequency
Message frequency varies.

D. Fees
Message and data rates may apply.

E. Opt-out
Reply STOP at any time to unsubscribe. After you opt out, you may receive one confirmation message and then no further messages will be sent.

F. Help
Reply HELP for help, or contact us using the contact methods listed in the Contact section below.

G. No sharing of mobile information for marketing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

13. Privacy
    Our Privacy Policy explains how we collect, use, and protect personal information. By using the Website or services, you agree to the Privacy Policy located at:
    https://roochiicleaning.com/privacy-policy/

14. Third-Party Links
    The Website may contain links to third-party sites. We are not responsible for third-party content, policies, or practices.

15. Disclaimers
    Services are provided on an “as-is” and “as-available” basis. To the fullest extent allowed by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. Limitation of Liability
    To the fullest extent permitted by law, Roochii Cleaning LLC will not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim related to services will not exceed the amount paid for the specific service giving rise to the claim, except where prohibited by law.

17. Indemnification
    You agree to indemnify and hold harmless Roochii Cleaning LLC from claims, damages, liabilities, and expenses arising from your misuse of the Website, breach of these Terms, or unsafe conditions at the service location, except to the extent caused by our negligence or willful misconduct.

18. Governing Law
    These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

19. Changes to These Terms
    We may update these Terms from time to time. Updated Terms will be posted on our Website with a revised effective date. Continued use of the Website or services after changes means you accept the updated Terms.

20. Contact
    For questions about these Terms, support, or SMS help, contact us here:

• Webform: [Insert your contact form URL]

• Phone: +1 720-637-2307

• Website: roochiicleaning.com

If you tell me what you want your public Terms URL to be (for example, /terms-of-service/ or /sms-terms/), I can format the top section to include that link and also tighten the “Cancellations/Payments” section to match whatever your contract currently says (hourly vs flat-rate, cancellation window, etc.).